Legal

Terms & Conditions

Last Updated: 6 October 2026

These Terms & Conditions govern your access to and use of the Only Rasgulla website and your purchase of products through the website.

By using our website or placing an order, you agree to these Terms & Conditions.

1. About Only Rasgulla

Only Rasgulla is an online food brand offering rasgulla and related products through its website.

Brand: Only Rasgulla
Website: www.onlyrasgulla.com
Email: info@onlyrasgulla.com
Phone/WhatsApp: +91 87966 70972
Customer Support Hours: 10:00 AM – 6:00 PM

The legal business name and registered business address will be provided on the website as applicable.

2. Eligibility

You must provide accurate and complete information when placing an order.

By using the website, you confirm that the information provided by you is accurate and that you are legally capable of entering into a transaction under applicable law.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs and other information displayed on the website are accurate.

However, minor differences in appearance, colour, size or presentation may occur because food products are prepared and packed individually.

The actual product label and packaging should be considered the authoritative source for applicable product information.

4. Product Availability

All products are subject to availability.

We reserve the right to limit quantities or discontinue a product without prior notice.

If an ordered product becomes unavailable after payment, we will contact you and provide an appropriate resolution, which may include a refund where applicable.

5. Pricing

Product prices displayed on the website are in Indian Rupees (INR).

Applicable taxes, delivery charges and other charges, if any, will be displayed during checkout before payment.

We reserve the right to change product prices at any time.

Any price change will not affect an order that has already been confirmed at the earlier displayed price, except where required to correct an obvious pricing or technical error.

6. Orders

When you place an order, you are requesting to purchase the selected products.

An order is considered confirmed when you receive an order confirmation from Only Rasgulla or when the order is otherwise accepted by us.

We reserve the right to refuse or cancel an order in exceptional circumstances, including suspected fraud, product unavailability, incorrect information or inability to safely deliver the product.

7. Payment

Payments are processed through the payment methods made available on the website.

By making a payment, you confirm that you are authorised to use the selected payment method.

Only Rasgulla is not responsible for delays or failures caused by banks, payment gateways or other third-party payment providers, although we will reasonably assist with payment-related issues.

8. Delivery

Delivery is available only in serviceable areas displayed or confirmed at checkout.

Estimated delivery timelines are indicative and may vary due to operational conditions, weather, traffic, festivals, public restrictions or other circumstances beyond our reasonable control.

Please refer to our Shipping & Delivery Policy for detailed information.

9. Food Products and Storage

Only Rasgulla products are food items and must be stored and consumed according to the instructions provided on the product packaging.

Customers are responsible for following the stated storage instructions after delivery.

Do not consume a product if its packaging appears damaged, tampered with or otherwise compromised. Contact us immediately in such circumstances.

10. Cancellation, Refund & Replacement

Cancellation, refund and replacement requests are governed by our Cancellation, Refund & Replacement Policy.

Because our products are food items, returns of delivered food products are generally not accepted unless specifically required or approved as part of a complaint resolution.

11. Customer Responsibility

You are responsible for:

Providing an accurate delivery address.
Providing a working contact number.
Being available to receive the order.
Following product storage instructions.
Providing accurate billing and order information.

12. Website Use

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorised access to the website.
Introduce malicious code or harmful software.
Interfere with website operations.
Copy or misuse website content without permission.
Use the website to conduct fraudulent transactions.

13. Intellectual Property

All website content, including:

Brand name.
Logo.
Product photography.
Graphics.
Text.
Videos.
Designs.
Website layout.
Marketing materials.

is owned by or licensed to Only Rasgulla unless otherwise stated.

You may not reproduce, modify, distribute or commercially use our intellectual property without prior written permission.

14. Promotions & Offers

Promotional offers may be subject to specific terms, validity periods, product restrictions, minimum order values or other conditions.

Only one promotional offer may apply to an order unless specifically stated otherwise.

Only Rasgulla reserves the right to withdraw or modify promotional offers where permitted by applicable law.

15. Reviews & User Content

If you submit a review, photograph, testimonial or other content to Only Rasgulla, you confirm that the content is genuine and does not infringe the rights of another person.

We may use customer reviews or submitted content for legitimate marketing and communication purposes, subject to applicable law and any permissions required.

We reserve the right to remove content that is unlawful, abusive, misleading, defamatory or unrelated to the product or service.

16. Third-Party Services

Our website may use third-party services such as:

Payment gateways.
Delivery partners.
Analytics services.
Advertising platforms.
Social media services.
Website technology providers.

Their services may be governed by their own terms and policies.

17. Limitation of Liability

To the extent permitted by applicable law, Only Rasgulla shall not be liable for indirect, incidental or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer right or liability that cannot legally be excluded or limited under applicable law.

18. Force Majeure

We will not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, technical failures or other extraordinary circumstances.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this page with the updated date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. Governing Law

These Terms & Conditions shall be governed by the laws applicable in India.

Any dispute shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the business, subject to applicable consumer-protection laws and the jurisdiction available to consumers under applicable law.

21. Customer Support & Grievance Contact

For questions, complaints or assistance:

Only Rasgulla
Website: www.onlyrasgulla.com
Email: info@onlyrasgulla.com
Phone/WhatsApp: +91 87966 70972
Customer Support Hours: 10:00 AM – 6:00 PM

We aim to address customer complaints promptly and in accordance with applicable law.