Shipping & Delivery Policy

Last Updated: 6 October 2026

Welcome to Only Rasgulla.

We are committed to delivering your rasgullas safely, securely and in good condition. Since Only Rasgulla is a food product, we take special care with preparation, packaging and delivery.

1. Delivery Locations

We currently deliver to selected serviceable locations.

Delivery availability depends on your PIN code and the delivery service available for your location.

You can check delivery availability during checkout.

As we expand our operations, additional cities and locations may be added.

2. Delivery Time

The estimated delivery time will be displayed during checkout or communicated with your order confirmation.

Delivery timelines may vary depending on:

• Delivery location
• Order volume
• Product availability
• Weather conditions
• Traffic and unforeseen circumstances
• Holidays and festivals
• Delivery-partner availability

For fresh food products, we may restrict delivery slots or locations when necessary to maintain product quality.

3. Order Processing

Orders are processed after successful payment confirmation.

Once your order is confirmed, your rasgullas will be prepared and packed according to our standard food-safety and packaging procedures.

Order-related updates may be sent to the mobile number or email address provided during checkout.

4. Delivery Charges

Applicable delivery charges, if any, will be displayed during checkout before payment.

From time to time, Only Rasgulla may offer free-delivery or reduced-delivery promotions. Such offers will be subject to the terms displayed at the time of purchase.

5. Delivery Address

Please ensure that your name, delivery address, PIN code and contact number are accurate before placing your order.

Only Rasgulla cannot be held responsible for delays or failed delivery caused by an incorrect, incomplete or inaccessible delivery address or an unavailable recipient.

6. Receiving Your Order

Please inspect your package when it is delivered.

If the package appears damaged, leaking, tampered with or otherwise compromised, please contact us as soon as possible after delivery.

Please retain the product, packaging and order details until the issue has been reviewed.

Photographs or videos of the package and product may be requested to help us investigate the issue.

7. Delayed or Failed Delivery

If a delivery is delayed because of circumstances beyond our reasonable control, including severe weather, traffic restrictions, natural events, technical issues or delivery-partner disruptions, we will make reasonable efforts to assist you.

Because our products are food items, the resolution for a delayed delivery may depend on the condition of the product and the circumstances of the delay.

8. Delivery Attempt

Please ensure that someone is available to receive your order during the selected or communicated delivery period.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the recipient refuses the order, additional delivery arrangements may be subject to applicable charges.

9. Freshness & Storage

Please follow the storage instructions printed on the product packaging.

Only Rasgulla products should be stored and consumed according to the instructions and best-before/use-by information provided on the packaging.

10. Contact Us

For delivery-related questions or assistance:

Only Rasgulla
Website: www.onlyrasgulla.com
Email: info@onlyrasgulla.com
Phone/WhatsApp: +91 87966 70972
Customer Support Hours: 10:00 AM – 6:00 PM

We are happy to assist you with your order.