Cancellation Policy

Last Updated: 6 October 2026

At Only Rasgulla, our products are prepared and packed specifically for customer orders. Since our products are food items and may be perishable, cancellations, returns, refunds and replacements are subject to the conditions below.

1. Order Cancellation

You may request cancellation of your order by contacting us as soon as possible.

Cancellation may be accepted only if the order has not yet entered the preparation or dispatch process.

Once an order has been prepared, packed or dispatched, cancellation may not be possible.

To request cancellation:

Email: info@onlyrasgulla.com
Phone/WhatsApp: +91 87966 70972

2. Cancellation by Only Rasgulla

Only Rasgulla may cancel an order in exceptional circumstances, including:

• Product availability issues
• Delivery-area limitations
• Incorrect or incomplete customer information
• Payment issues
• Unforeseen operational circumstances
• Food-safety concerns
• Inability to safely complete delivery

If a prepaid order is cancelled by Only Rasgulla, an applicable refund will be initiated to the original payment method, subject to payment-provider processing timelines.

3. Returns of Food Products

Because Only Rasgulla products are food items and may be perishable, we generally do not accept returns of delivered food products.

Please do not send food products back to us unless our customer-support team specifically instructs you to do so.

4. Damaged, Leaking or Incorrect Orders

If your order arrives:

• Damaged
• Leaking
• Tampered with
• In an unacceptable condition
• With the wrong product
• With missing items

please contact us as soon as possible after delivery.

Please provide:

1. Your order number
2. Name and registered mobile number
3. Photographs of the outer packaging
4. Photographs of the product
5. A brief description of the issue

Our team may request additional information where necessary.

5. Product Quality or Freshness Concerns

If you believe there is a quality, freshness or food-safety concern with your order, please stop consuming the product and contact us immediately.

Please retain the product and packaging until our team has reviewed the complaint.

6. Replacement

After reviewing the complaint, Only Rasgulla may offer an appropriate resolution, which may include:

• Replacement of the affected product
• Refund for the affected product
• Partial refund, where appropriate
• Another mutually agreed resolution

The resolution will depend on the nature of the issue and the circumstances of the order.

7. Refunds

Where a refund is approved, it will generally be processed to the original payment method used for the order.

The time taken for the amount to reflect in your account may depend on the payment gateway, bank or card issuer.

8. Delivery Charges

Whether delivery charges are refundable will depend on the reason for the refund and the circumstances of the order.

Where an issue is attributable to Only Rasgulla, we will review the applicable delivery charges as part of the resolution.

9. Promotional Orders

Orders placed using promotional codes, discounts or special offers may be subject to additional terms displayed with the relevant offer.

10. Contact Us

For cancellation, refund or replacement requests:

Only Rasgulla
Website: www.onlyrasgulla.com
Email: info@onlyrasgulla.com
Phone/WhatsApp: +91 87966 70972
Customer Support Hours: 10:00 AM – 6:00 PM

We aim to review customer complaints promptly and provide a fair resolution.