Privacy Policy

Last Updated: 6 October 2026

At Only Rasgulla, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect information when you visit or use www.onlyrasgulla.com or place an order through our website.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

Personal Information

• Name
• Mobile number
• Email address
• Delivery address
• Billing information
• PIN code

Order Information

• Products ordered
• Order amount
• Order date and time
• Delivery information
• Order history
• Customer-support communications

Technical Information

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Website pages visited
• Cookies and similar technologies
• Website usage information

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm your orders
• Contact you regarding your order
• Provide customer support
• Process refunds or replacements
• Improve our website and services
• Prevent fraud or misuse
• Maintain business and transaction records
• Comply with applicable legal and regulatory requirements
• Send promotional communications where permitted and where applicable consent has been provided

3. Payment Information

Payments may be processed through third-party payment gateways.

Only Rasgulla does not intend to store complete debit-card, credit-card or banking credentials on its own servers unless specifically stated otherwise.

Payment information is handled by the relevant payment service provider according to its applicable security and privacy practices.

4. Cookies

Our website may use cookies and similar technologies to:

• Keep your shopping cart functioning
• Remember preferences
• Understand website usage
• Improve website performance
• Measure advertising and marketing effectiveness

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about:

• New products
• Offers
• Promotions
• Festival campaigns
• Brand updates

You may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting us.

6. Sharing of Information

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment gateway providers
• Delivery and logistics partners
• Website hosting providers
• Technology and IT service providers
• Customer-support providers
• Analytics and marketing service providers

We intend to share information only as reasonably necessary for the relevant business purpose or as required by applicable law.

7. Legal Requirements

We may disclose or retain information where required to comply with applicable laws, regulations, legal processes, government requests or to protect our legal rights.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no online transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, taxation, legal compliance, dispute resolution and legitimate business requirements.

10. Your Rights and Requests

Subject to applicable law, you may contact us regarding your personal information, including requests concerning access, correction, withdrawal of consent or other applicable data-related rights.

For privacy-related requests:

Email: info@onlyrasgulla.com

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website is intended for general consumers and is not knowingly directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or payment services.

Only Rasgulla is not responsible for the privacy practices or content of third-party websites.

Please review their respective privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us

For questions or requests relating to this Privacy Policy:

Only Rasgulla
Website: www.onlyrasgulla.com
Email: info@onlyrasgulla.com
Phone/WhatsApp: +91 87966 70972
Customer Support Hours: 10:00 AM – 6:00 PM